Frequently asked questions

How long will my order take to arrive?

We process orders within 1–3 working days of payment. After that, delivery takes 3–8 business days after dispatch, counted from the day we dispatch your order.

Will I have to pay customs or import fees?

No. The price you see is the price you pay. There is nothing extra to pay on delivery. If a courier asks you to pay a fee for one of our parcels, please don't pay it and contact us at contact@naldobox.com.

How can I track my order?

When your order ships we'll e-mail you the tracking details. You can also track your order at any time.

Why did my items arrive separately?

Our products are shipped directly from our partners' warehouses, so items from the same order can arrive in separate parcels, on different days. There's nothing extra to pay for this.

Can I return an item?

Yes. You can cancel your order within 14 days of receiving it, for any reason. See our returns & refunds policy for how it works.

My item arrived damaged or faulty. What should I do?

We're sorry about that. E-mail contact@naldobox.com with your order number and a photo of the problem and we'll put it right with a replacement or a refund.

Which payment methods do you accept?

You can pay with debit and credit cards, and with wallets such as Apple Pay and Google Pay when your device supports them. Payments are processed securely by Stripe.

Do I need an account to order?

No. You can check out as a guest with just your e-mail address.

How can I contact you?

E-mail us at contact@naldobox.com. We aim to reply within 24 hours, Monday to Friday.

Will the case fit my phone?

Each case is made for one exact phone model. Please choose your model in the options before adding to your bag, and check it matches the phone you own.

Do the cases work with MagSafe chargers?

Our magnetic cases are designed to work with MagSafe chargers and accessories. Remove card wallets and grip stands before charging wirelessly.